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FAQ’s

Does the VIP Advantage program replace the VIP Extra Mile Club?
Starting on January 1, 2011, only VIP Advantage memberships will be available.  Current VIP Extra Mile Club members can choose to upgrade their VIP Extra Mile Club membership to a VIP Advantage membership, for a fee.  Existing VIP Extra Mile Club will continue for members who choose not to upgrade. 

If I choose to stay in the VIP Extra Mile Club do my benefits remain the same?
Yes, with the exception of the oil change cards.  All existing cards will be honored.  The program will change to buy 5 get the 6th one free.

Does my membership number change if I upgrade to the VIP Advantage membership?
Yes.  Membership in the VIP Advantage program is by vehicle and is identified by the last eight digits of the vehicle identification number. 

How do I sign up for the VIP Advantage program?
New memberships and upgrades must be done at the dealership.  This is a very easy process and will not add any additional time to your service visit.

What are the key differences between the new VIP Advantage program and the VIP Extra Mile Club membership?

VIP ADVANTAGE
Earn 20% of what you spend in service for;
 - 5% earned for future service, 5% earned for future body repair,  plus 10% accrued for future car purchase
Earned points used anytime
Membership by vehicle
Minimal Fee for each membership
Discounted Membership pricing on each service/repair
Free oil change after 5 paid
Mileage based specials, one time super specials, and seasonal specials

VIP Extra Mile Club
2.5% earned for future parts and service purchases
Voucher at End of Year
No membership Discounts
Membership by customer #
Free to all customers
5 oil changes for the price of 4  (changing to 6 oil changes for the price of 5)
Occasional VIP specials
Parts purchased in the Parts Center included

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Frank Motors Group VIP Advantage Program

Rules, Terms and Conditions

 

Overview of Program

 

The Frank Motors Group ("Frank Motors") VIP Advantage Program (the "Program") is a loyalty program administered by Smart Tech Enterprises.  Upon receipt from Frank Motors of the VIP Advantage Program Membership Card/Account  (“the VIP Account”), Member agrees to be bound by the Program rules, terms and conditions.   Each VIP Account is associated with one vehicle, which shall be identified by the last eight digits of the Vehicle Identification Number (the "VIP Vehicle").  Member will receive incentive points for qualified purchases of product s and services at dealerships owned by Frank Motors (hereinafter referred to collectively as "Frank Motors").  These points are ONLY redeemable for discounts at Frank Motors.  For every dollar you spend at Frank Motors toward qualified purchases,  Frank Motors will apply Reward Points to your VIP Account in the following amounts:

 

 

In addition to accruing Reward Points, Member will receive:

 

 

Program Rules

 

Reward Points have no cash value and cannot be redeemed for cash.  Accrued Reward Points do not constitute property of a Member and have no value outside the Program.     

 

Any items purchased through this Program cannot be returned for cash. The value of all returned items will be applied to the Member's VIP Account, reducing the Reward Points balances.

 

Reward Points continue to accrue only if Member makes at least one qualified purchase within any 12-month period.  Failure to make a qualified transaction within any 12-month period will cause membership to expire.  In the event of membership expiration, accumulated points must be used within two years of membership expiration or points will be forfeited.

 

Reward Points redemption may not be combined with any other discount offers.   Frank Motors reserves the right to determine redemption eligibility. 

 

Membership and Reward Points may not be transferred from account to account.  At no time can Members pool accumulated points.  Membership and points cannot  be sold, bartered, brokered or transferred for any reason except as required by operation of law.  Accumulated rewards points may not be redeemed after a change of ownership in the VIP Vehicle.    

 

Earning Reward Points

Reward Points can only be earned on cash purchases at Frank Motors.  They cannot be earned on the portion of any purchase made with Reward Points.  Qualified purchases include detail services, repairs, maintenance services (excluding body shop repair), parts, and accessories purchased through the service department.  You cannot earn Reward Points on new or used vehicle purchases, body shop services, wholesale parts purchases, or services covered by a warranty, insurance or an extended service contract .

 

Members' account standings can be checked online at www.frankmotors.com.   Transaction credits will be posted within 30 days of the qualified transaction date.

 

Participation in the Frank Motors Group VIP Advantage Program

 

The Program is available to  customers of Frank Motors who are over the age of 18.  Membership is free to purchasers of new and used cars from Frank Motors on or after January 1, 2011.  There is a one-time fee for all others.  Only one Rewards card/account may be issued per vehicle.

 

Employees of Frank Motors, Frank Toyota, Frank Subaru, and Frank Hyundai are not eligible to participate in the Program.

 

Corporations, partnerships and other entities (including but not limited to auto body shops, garages, auto repair and maintenance facilities, auto parts wholesalers and retailers, and other similar entities) are not eligible to participate in the Program. 

 

General Terms and Conditions

Members are not eligible to receive other discounts, rewards, or offers in addition or in place of the benefits listed within.

Frank Motors may modify any of the Rules, Terms and Conditions governing the Program, including, but not limited to, the methods through which the Reward Points can be earned, how the Reward Points can be used, the value of the earned points, at any time, without notice, even though these changes may affect the Member's ability to use the points that Member has already earned.

The Program has no pre-determined termination date and may continue until  Frank Motors  terminates the Program at any time, with or without prior notice.   In the event of program termination, all members will have two years from the date of termination to redeem all accumulated points. 

 

Abuse of the Program (including  the sale or barter of rewards and any misrepresentation of fact relating thereto or other improper conduct) as determined by Frank Motors in its sole judgment may result in cancellation of Member’s account, future disqualification from Program participation, and forfeiture of all points accrued. 

 

Frank Motors and SmartTech Enterprises reserve the right to audit all accounts for compliance with these terms and conditions.  In the event  an audit reveals discrepancies, the processing of programming earnings may be delayed until such discrepancies are resolved.  Frank Motors reserves the right to make any and all decisions as to the validity of accumulated points.  All decisions are considered final.

 

If Frank Motors improperly denies a Member his or her Reward Points, Member's exclusive remedy shall be the issuance of the improperly denied Reward Points.  Member shall indemnify and hold harmless Frank Motors and its officers, directors, employees, shareholders, agents and successors or assigns (Frank Motors Parties) from and against any unauthorized access to Member's account by a third party or any other claim arising out of  the Program.  Under no circumstances, including but not limited to negligence, shall the Frank Motors Parties be liable for any direct, indirect, incidental, special or consequential damages arising out of the Program.  By participating in the Program, Member waives any and all rights to bring any claim or action related to such matters in any forum.

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